Shipping & Returns Policy

Processing Time

Orders are processed within 2–3 business days after payment is confirmed. You will receive an email notification when your order has shipped.

Shipping Destinations

  • Canada
  • United States

Shipping Rates*

  • Canada: Flat rate of $12 CAD per order.
  • United States: Flat rate of $18 CAD per order.
  • International shipping is not available at this time.

    *Rates may change at any time without notice. Rates stated at time of purchase shall apply to individual orders.

Delivery Times

  • Canada: 3–7 business days.
  • United States: 5–10 business days.

Delivery times may vary based on location and carrier delays.

Shipping Method

All orders are shipped via Canada Post. U.S. orders are delivered through USPS once they cross the border.

Customs & Duties

Printed books (HS Code 4901) are duty-free under USMCA. No customs broker is required for postal shipments. Customers may be responsible for any local taxes or handling fees charged by USPS.

Tracking

All shipments include tracking. You will receive your tracking number by email once your order ships.

Packaging

Printed books are shipped in padded mailers or boxes to ensure they arrive in excellent condition.

Returns & Refunds

Digital e‑books:

  • All sales are final once the download link is delivered and/or accessed. No refunds for digital content except where required by law or in cases of download failure we cannot resolve.

POD books:

  • POD items are printed to order and are generally non‑returnable unless defective or damaged. Please contact us within 7 days with photos and your order number.

Stocked/signed paperbacks:

  • Signed editions are non‑returnable unless damaged in transit.
  • Un‑signed stocked items may be returned within 14 days of delivery if unused and in original condition. Return shipping is your responsibility unless the item is defective or we shipped the wrong item.
  • To start a return, contact author@aaronbabcock.ca with your order number.
  • Refunds (if approved) will be issued to the original payment method minus shipping/handling. We may reject returns that do not meet policy requirements.

Summary:

  • Returns are accepted within 14 days of delivery.
  • Item must be in original condition (unread, undamaged).
  • Signed or personalized books are non-refundable.

How to Return

  1. Contact us at author@aaronbabcock.ca with your order number.
  2. We will provide return instructions.
  3. Customer is responsible for return shipping costs.

Refunds

Refunds are issued to the original payment method once the returned item is received and inspected. Shipping fees are non-refundable.

Questions?

If you have any questions about shipping or returns, please contact us at author@aaronbabcock.ca.